Privacy Policy

Thank you for visiting Poki.com.es (the “Website”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with the Website, games, and related services (collectively, the “Services”). It also describes the rights and choices you have with respect to your personal data under applicable laws, including the EU General Data Protection Regulation (GDPR).

1. Who We Are

Poki operates Poki.com.es and acts as the data controller for personal information processed through the Services. You can reach our privacy team at crazygamesonlinecom@gmail.com.

2. Scope of This Policy

This Privacy Policy applies to all visitors, players, and account holders who access the Website from the European Economic Area (EEA), the United Kingdom, Switzerland, or any other location where we make the Services available.

3. Information We Collect

We collect the following categories of data:

We do not intentionally collect sensitive personal data (e.g., health, biometric, or payment card information).
We do not require users to submit real names or full postal addresses to play our games.

4. How We Use Your Information

We process your data only when we have a valid legal basis:

5. Cookies & Similar Technologies

We use first‑party and third‑party cookies, local storage, and pixels to:

• keep you signed in;

• remember language and sound settings;

• measure website performance;

• deliver relevant advertising through partners such as Google AdSense and Unity Ads.

You can manage or withdraw consent at any time via our Cookie Settings panel accessible at the bottom of every page.

6. Third‑Party Partners

We may share limited Usage or Cookie Data with:

• Analytics providers (e.g., Google Analytics) for aggregated statistics;

• Advertising networks to deliver and cap ads;

• Cloud hosting & CDN vendors who store game assets;

• Customer‑support tools (e.g., Zendesk) if you open a ticket.

We contractually require all partners to process data only for authorised purposes and to implement appropriate security measures.

7. International Data Transfers

Where partners are located outside the EEA, transfers are protected by EU Standard Contractual Clauses or an approved adequacy decision.

8. Data Retention

• In‑game usage logs: 12 months from last play session.

• Account data: retained until you delete your account or after 24 months of inactivity.

• Support emails: 18 months after the ticket is closed.

Aggregated or anonymised statistics may be kept indefinitely.

9. Your Rights

Under GDPR you have the right to:

1. Access the personal data we hold about you;

2. Rectify inaccurate or incomplete data;

3. Erase your data (“right to be forgotten”);

4. Restrict or object to certain processing;

5. Data portability of information you provided;

6. Withdraw consent at any time (for cookie / marketing data);

7. Lodge a complaint with your local supervisory authority (e.g., AEPD in Spain).

You can exercise these rights by emailing crazygamesonlinecom@gmail.com.

10. Children’s Privacy

Poki is intended for a general audience but offers a dedicated Kids Category compliant with the EU Age‑Appropriate Design Code. We do not knowingly collect personal data from children under 13 without parental consent. If you believe we have done so inadvertently, please contact us for deletion.

11. Security

We employ industry‑standard safeguards such as HTTPS, encryption in transit, access controls, and regular penetration tests. While no system is perfect, we continuously monitor for vulnerabilities to protect your data.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or our practices. Material changes will be announced on the Website and, where appropriate, via email. Please review this page periodically.